The Small Business Financial Counsellor program is a service focused on clients affected by drought, the 2019 Monsoon Trough and COVID19.
The Small Business Financial Counsellors role is primarily focused on:
- Supporting small business suffering financial hardship as a result of downturns due to drought, the 2019 monsoon trough or COVID-19.
A Small Business Financial Counsellors role is varied however their scope is to:
- Assist Small-Medium Enterprise (SME) operators’ requesting financial counselling with a financial analysis consisting of annual, or year in year out cash flow budget, Statement of Assets and Liabilities, Cash flow analysis and options for business improvement,
- When appropriate, assist operators to negotiate arrangements with their financial institutions,
- Encourage and work with operators to seek professional advice to develop longer term strategies and plans to improve preparedness and resilience to downturns caused by natural disasters and climate variability’s,
- Refer operators to a network of professional service providers for advice with legal, accounting and financial planning and investment matters and social and welfare matters, and
A Small Business Financial Counsellor works through a case management approach with clients. Within this case management framework the role of the counsellor includes helping clients to:
- Understand their financial position,
- Understand the benefits and drawbacks of different options to manage financial issues,
- Develop budgets and cash flows,
- Negotiate with creditors,
- Access dispute resolution services,
- Understand their rights and access broader professional advice and support,
- Access government and community grants, programs or schemes,
Download the Small Business Financial Counsellor service area map for North Queensland.